At Attirely, we believe that every customer’s voice deserves to be heard with respect and urgency. If you ever feel that something has not met your expectations, we want you to know that your concerns are important to us and there is a clear way to raise them.
This policy outlines how we handle grievances, whether they relate to a product, service, or your overall experience, to ensure fairness and transparency at every step. Our goal is to resolve issues quickly, fairly, and through open communication.
When we say “we,” “our,” or “us,” we mean Attirely. When we say “you” or “customer,” we mean you, the person whose satisfaction drives everything we do.
As part of our commitment to integrity, this process follows all applicable laws, making sure your concerns receive thoughtful and thorough attention. If anything about your interaction with us is unsatisfactory, you can count on us to listen carefully and work with you toward a meaningful resolution.
A grievance is any concern or complaint you have about your experience with us that does not meet your expectations. This can include problems like receiving the wrong or damaged product, shipment delays, payment issues, difficulties with returns, refunds, or exchanges, and even dissatisfaction with the customer support you receive.
We want you to know that your concerns are important, and you are encouraged to speak up whenever something does not feel right. Reporting a grievance helps us understand where we can improve and lets us resolve issues fairly and effectively on your behalf.
Your voice is a vital part of our process, and we are committed to listening and acting promptly to address any grievance you may have.
When things don’t go as expected, we’re committed to making it right. Sharing your concerns with us is straightforward, and we’ll guide you through the entire process with care.
After you send your grievance, our dedicated support team will review the information thoroughly and respond with a resolution tailored to your situation.
We’re here whenever you need us because your satisfaction and comfort are our priorities. Don’t hesitate to reach out—we’re ready to listen and assist.
If your issue remains unresolved after contacting our customer support team, you have the right to take the matter further. We fully support your pursuit of a fair and just resolution.
To ensure every complaint is handled with transparency and seriousness, Attirely has appointed a dedicated Grievance Redressal Officer. This officer is tasked with reviewing all escalated concerns, making certain each case is addressed impartially, and guaranteeing our processes comply with the Information Technology Act, 2000, as well as other relevant regulations.
Should you wish to escalate your grievance, you can reach out directly to our Grievance Officer via email at quantumnookprivatelimited@gmail.com. Your concerns are important to us, and we are committed to hearing you out completely until a satisfactory conclusion is reached.
Your concerns matter deeply to us, and once you bring them forward, we follow a structured and prompt approach to address them effectively. Here is how we manage your grievance from start to finish:
Acknowledgment Without Delay: Within 48 hours of receiving your complaint, we will send a confirmation message to your registered email, assuring you that your grievance has been logged.
Case Identification: We provide a unique reference or ticket number for your grievance. This enables you to monitor the progress easily and helps us manage your issue more efficiently.
Swift Resolution Commitment: Our goal is to settle your grievance as soon as possible. Typically, you can expect a response within 7 working days, except in cases where legal requirements specify a different timeframe.
Regular Communication: We believe in keeping you informed. Updates about your case will be sent to you through your chosen contact method so that you remain fully aware of all developments.
We see every grievance as an opportunity to improve and promise to handle yours with utmost dedication, openness, and responsibility. You can count on us to stand by you until your issue is resolved.
We are committed to seeing every concern through to its conclusion. A grievance is considered officially resolved and closed when any of the following conditions are met:
Your concerns matter to us deeply, and we remain available to assist you. However, when one of these criteria occurs, your grievance will be officially concluded, marking the issue as fully addressed.
We encourage you to connect with us whenever you have questions, need further information, or want to file a grievance. Don’t hesitate to reach out by emailing us directly at quantumnookprivatelimited@gmail.com. Our team is always ready and eager to support you. Your concerns are important, and we are here to provide the help you need, whenever you need it.
This policy is subject to periodic updates to stay aligned with new regulations and to enhance the way we serve you. To ensure you have the most current details, please check our Terms of Use and Privacy Policy pages regularly. Your input plays a vital role in helping us improve, and we welcome your thoughts anytime. We are always available to listen and support you.