Shopping with Attirely, managed by Quantumnook Private Limited, means we are committed to your satisfaction. However, sometimes a product may not meet your expectations. That is why our Returns and Refund Policy is designed to help you clearly understand your options and protect your rights as a customer.
Whenever we use “we,” “our,” or “us,” it means Attirely. The words “you,” “your,” or “customer” refer directly to you, our valued shopper. By completing your purchase, you agree to abide by the terms shared in this policy.
Please review the following details carefully. We want to make sure your experience is smooth and reassuring, even when a return is necessary.
At Attirely, we want you to love every item you purchase. But if something isn’t quite right, we’re ready to assist you. To qualify for a return, please make sure the product remains in its original state—unused, unwashed, and untouched, just as it was when you first received it.
When returning an item, it’s important to include all original tags, labels, packaging, and boxes. Unfortunately, if the product shows any signs of wear, alteration, washing, or use, we won’t be able to accept it back.
To start the return process, please submit your request within 48 hours of receiving your order. Requests made after this timeframe or those that don’t comply with these conditions cannot be processed.
We want your shopping experience to be positive, so please review these guidelines carefully before sending any items back. Your satisfaction is our priority, and we’re here to support you every step of the way.
If you need to return a product, please reach out to us by emailing quantumnookprivatelimited@gmail.com. Include your Order ID along with a short description of why you wish to return the item. For cases involving damage, defects, or incorrect shipments, kindly attach clear photographs showing the problem. This helps us process your request more quickly and accurately.
Once we have reviewed your submission and confirmed it meets our return criteria, we will provide you with straightforward instructions to complete the return. Keep in mind that returns not adhering to the conditions set in this policy may be declined.
After we receive your returned item, our team carefully inspects it to ensure it complies with the return requirements mentioned earlier. Once it passes this review, we will proceed with issuing your refund.
Refunds are processed using the original payment method you selected during checkout and usually take between 5 to 7 business days to appear in your account. You will receive an email confirmation as soon as your refund has been successfully completed.
If the returned product does not meet the specified conditions, we may be unable to provide a refund. We thank you for your understanding and patience as we thoroughly evaluate each return to maintain fairness for everyone.
We know that sometimes returned items might not be in flawless condition, and unexpected situations can occur. If the product has minor imperfections, such as slight damage to the packaging or subtle signs of handling that do not reduce its resale value, we may be able to offer a partial refund.
Our team carefully evaluates each returned item to determine its condition. The decision to grant a partial refund is based solely on this assessment and is provided only when considered appropriate.
We appreciate your understanding as we strive to balance fairness for all customers while maintaining high standards.
At Attirely, we want every part of your shopping experience to be easy and enjoyable. If you happen to receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Including clear photos or videos that show the issue will help us understand the problem and resolve it faster. After reviewing your case, we will guide you through returning the item or send a replacement, whichever solution fits best.
Navigating returns or refunds can sometimes be confusing, but you don’t have to do it alone. If you have any questions or need support, our customer service team is ready and waiting to assist. Simply send us an email at quantumnookprivatelimited@gmail.com, and we’ll respond promptly with clear and helpful guidance.